Introducing

Direct Debit

You've asked, and we've listened! CreativeCubes.Co has partnered with GoCardless so that you can now pay your invoices via Direct Debit.

We're reaching out to you as you're either an account owner, team leader or billing contact on an account. Please read the below information as we've made changes to how transaction fees are managed on credit card payments.

What's Changing?

From March 1st 2023, Direct Debit via GoCardless will be our preferred payment method. This service is free for members to use and CreativeCubes.Co will cover the transaction fees.

You will still be able to pay using Credit Card via Stripe however the transaction fee will now be payable by the member. This is 1.75% per payment and will be added to the invoice when the transaction is processed.

What's Not Changing?

You'll still be able to pay your invoice via Bank Transfer with $0 transaction fees. Credit Card via Stripe will continue to be available if this is your preferred method, however transaction fees will apply.

What You Need To Do

Getting set up is super-simple, just log into the Members Portal, and head to the Billing section of your Settings. You'll see a new Direct Debits section with a button to set this up. You can see these steps below.

Once you've clicked Set up Direct Debit you'll be directed to GoCardless. Please follow the prompts to complete the set up. Your direct debit agreement will be emailed to you from GoCardless within 24 hours.

If you need to update your direct debit agreement please contact us via hello@creativecubes.co.

Have Some Questions?

We're here to support you with making a seamless transition. Check out creativecubes.co/gocardless for more info, and take a look at the GoCardless FAQs. Don't hesitate to email us via hello@creativecubes.co and we'll be in touch asap.

RICHMOND

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